SHIPPING & RETURNS


 

Canadian shipping

Items ordered and paid for will be shipped within 1-3 business days, unless otherwise noted in the description of the product. We primarily ship through Canada Post. After leaving our facility, Canada Post usually delivers within 2-9 days, depending on your location. You will receive an email notification from us that contains tracking information once your order has been shipped. 

 

International SHipping 

If customs charges occur, please note that you, the seller, are 100% responsible for those fees. We, the seller, are not responsible for customs charges. Please note that orders outside of North America may take from 2-4 weeks to arrive after they are shipped since all orders must pass through customs, in which the time frame is out of our control. 

 

Order Issues 

If you have any problems with your order (not received, not what you were expecting, etc.) please contact us so that we can make it right. We truly want to please our customers and will always try our best to resolve any issue that may arise.

Please keep in mind that the products you are buying are 100% natural, organic, and made in small batches, so they tend to have variations from batch to batch (slight changes in colour, for example)

If you received a damaged item, contact us immediately at info@kismetessentials.com. We will happily replace any damaged items, provided that they are reported within 48 hours of delivery.

 

Refunds & Exchanges 

Due to the nature of our products, we cannot accept returns. 

We will offer a replacement, or store credit for certain circumstances. Please send us an email at info@kismetessentials.com with any concerns about your purchase so we can work something out. 

Your satisfaction is our top priority, and we will work hard to ensure each and every customer is happy with their purchase. 

Please note that Kismet Essentials is not responsible for any additional shipping costs for returns & exchanges, and we do not assume responsibility for reimbursement or compensation of returns packages lost in transit without proof of delivery to Kismet Essentials. 

 

Payment

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.

Sales tax is required on all orders shipped from British Columbia, Canada, at the local tax rate.